I downloaded this to my PalmPilot last week and though I can't report any improvement in my batting average, it sure helps to have this handy-dandy reference at the tap of a stylus! Knowledge is power, I always say.
"To show interest while your target is speaking, you need to look at his/her face about three-quarters of the time, in glances lasting between one and seven seconds. The person speaking will normally look at you for less than half this time, and direct eye contact will be intermittent, rarely lasting more than one second. When your target has finished speaking, and expects a response, he or she will look at you and make brief eye contact again to indicate that it is your turn. "Posted by tmonkey at June 03, 2002 05:13 PM